Shipping & Returns - Cellaraiders

Questions? call 866.909.WINE or email ben@cellaraiders.com

Questions? call 866.909.WINE or email ben@cellaraiders.com

Shipping & Returns

Shipping Information

All orders ship from the state of New York. If you are within 1 shipping day away, we will ship using Fedex ground, which has the bottle arriving the next day by 8pm. If you require the wine earlier in the day, then we can use Fedex overnight by 1030am. We assume that most orders want ground shipping but if your transit time is more than a day away from New York State, please indicate in the comments box when you checkout that you would like a faster method of shipping. We are happy to provide you with shipping costs, but the guide below should give you a good indication of cost. Please note that shipping is NOT a profit center. We charge only what it costs us. Shipping to a commercial address is always a bit less expensive then shipping to a residential address, hence the range given below. Rates below are for ground shipping. 3rd day, 2nd day and overnight are higher, and are available upon request. We will rebill your credit card for shipping when we actually ship. 

 

Fedex Ground Shipping Rates
1 bottle - $20-24
2 bottles - $24-29
3 bottles - $27-33
6 bottles - $30-42
12 bottles - $40-59

  

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ben@cellaraiders.com. 

Shipping

To return your wine, our address is: 4005 Danbury Road , Brewster NY 10509, United States.